Returns must be made within 30 days of receiving the item(s).
If an item has a defect or is damaged, or is the wrong item sent, A Tiny Good Thing will refund the purchase price including shipping in the case that the product cannot be repaired or replaced.
If you change your mind after you receive your order, order too much, or order the wrong product(s), we will refund the purchase price, minus shipping (even if it’s included in the retail price) and a restocking fee of 15% if your item(s) don’t qualify for the following:
- 30 days or more have passed since the order was shipped
- items that are unsaleable due to a lack of original packaging or completeness
- items that have been opened, used, damaged, cut, modified, installed or applied
No returns will be accepted for orders of Havelock Wool or any other order deemed “custom”. If you are unsure of whether returns are possible with your order, please inquire before placing the order.
Email A Tiny Good Thing to confirm the possibility of a return. Once the return is confirmed the correct return address will be sent.
Once we receive your item(s), a refund will be initiated promptly. Please allow about 14 business days to receive your refund from the time we receive your return.
A Tiny Good Thing may choose to allow store credit to be assigned as part of a refund or return. Store credit on the site must be used within 18 months of the date it is assigned. Store credit coupons are automatically set to expire after 18 months have passed.
*Keep in mind it’s always wise to order slightly more material than meets your specs, and to keep some extra product, such as a roll of tape or some membrane for future repairs or replacement. If at the end of your job you have extra materials, consider giving them as a charitable donation to such organizations as Habitat for Humanity, or use the tape to fix jackets, shoes or other items.